Bike Pretty LLC (“Bike Pretty”, “we”, “us”, or “our”) provides a software service (Spiderweb Planner) that allows business owners to manage and analyze their own social media pages and schedule posts (“Service”).

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information when using our Service.

If you have any questions about this Privacy Policy, you may contact us at:

support@spiderwebbusy.com

1. Data Controller

Bike Pretty LLC

San Francisco, California, United States

Bike Pretty LLC is the data controller responsible for the processing of your personal data.

2. Information We Collect

We collect only the information necessary to provide and operate the Service.

2.1 Account Information

When you register for the Service, we collect basic account and profile information such as:

Contact details (such as name and email address)

Account identification and login credentials

Optional profile or business information you choose to provide

2.2 Social Media Data

If you connect a social media account, you authorize us to access certain information through the platform’s APIs in accordance with the permissions you grant.

For Facebook Pages, this may include:

Page identification and basic page details

Content you publish to your page

Public engagement information related to your content

Performance and analytics metrics

Information necessary to schedule or publish posts on your behalf

We only access and process social media data required to provide the features of the Service, and only for pages you have permission to manage.

We do not intentionally collect private messages or personal profile information about individuals interacting with your content.

2.3 Automatically Collected Information

When you use the Service, we may automatically collect limited technical information necessary to operate and secure the application, such as:

Device and browser information

Log and diagnostic information

Usage activity within the Service

This information is used solely for reliability, security, and performance monitoring.

3. How We Use the Information

We process your data only to provide the Service you request.

Specifically, we use data to:

Display analytics dashboards

Schedule and publish posts

Re-post existing page content

Maintain a content calendar

Authenticate your account

Send security emails (password reset, verification)

We do not use your data for advertising targeting, selling data, or profiling individuals.

4. Legal Basis for Processing

We process your data under the following bases:

Performance of a contract — to provide the Service you requested

Legitimate interest — to maintain service functionality and security

Consent — when you connect your Facebook account

5. Service Providers (Sub-processors)

We do not sell your data.

We may share information with trusted third-party service providers strictly necessary to operate the Service. These providers process data only on our behalf and according to our instructions.

These categories include:

Cloud hosting and database infrastructure

File storage and backend processing services

Payment processing providers

Authentication and account security providers

Email delivery providers for transactional messages

These providers are contractually required to protect your data and may not use it for their own purposes.

6. Data Retention Policy

We retain data only while your account is active.

When you disconnect Facebook:

We stop syncing new data immediately

Existing analytics data remains visible in your dashboard

When you delete your account:

All associated Facebook data is permanently deleted within 30 days

Backups are automatically purged within 60 days

We retain minimal billing records as required by law.

(This retention window is safe for Facebook review — short, specific, and compliant.)

7. Data Security

We implement industry-standard safeguards including:

encrypted connections (HTTPS)

encrypted credentials

restricted access controls

secure cloud infrastructure

No system can guarantee absolute security, but we take reasonable measures to protect your data.

8. Children’s Privacy

The Service is intended for businesses and is not directed to individuals under 18.

We do not knowingly collect data from children.

9. Your Rights

You may request to:

Access your data

Correct inaccurate data

Delete your data

Disconnect Facebook access

Requests can be sent to: support@spiderwebbusy.com

10. Facebook Platform Data Deletion Instructions

If you want your Facebook data removed from Spiderweb Planner:

Email support@spiderwebbusy.com with subject: “Facebook Data Deletion”

Include the email associated with your Spiderweb Planner account

We will delete all stored Facebook data within 30 days

You may also remove Spiderweb Planner from your Facebook integrations through Facebook.

11. Changes to This Policy

We may update this Privacy Policy periodically.

We will update the “Last updated” date when changes occur.